RETURNS AND REFUNDS

At SOLITAIRE, we want to ensure you have a flawless shopping experience. Therefore, we offer a clear and transparent return and refund policy, designed to protect your rights and offer you maximum support.

Return Policy

You have the right to request a return within 14 days of receiving the product by sending a written communication to our team at solitaire.cestvrairue@gmail.com.

To be accepted, products must meet the following conditions:

• Be in the same condition in which they were received, free from signs of wear, washing, or alterations.

• Be complete with original tags, packaging, and accessories included at the time of sale.

• They must not be personalized or made-to-measure products, unless there are manufacturing defects.

How to Make a Return

Send an email to solitaire.cestvrairue@gmail.com, specifying:

• First and last name.
• Order number.
• Reason for return (optional).

Once your request is approved, you will receive instructions for shipping the product.

Return shipping costs are the responsibility of the customer, unless otherwise communicated or if defects are found.

Refunds

After receiving and quality-checking your return, we will inform you via email of the outcome.

• If your return is approved, we will process the refund within 7-14 business days, using the same payment method used to make the purchase.
• If the return does not meet the indicated conditions, the product will be returned to you without a refund.

Defective or Incorrect Products

If you received a defective or incorrect product, please contact us within 7 days of delivery.

We will, at our discretion, replace or issue a full refund, including any additional shipping costs.

Contact Us for Support

For any questions or clarifications, you can always email us at solitaire.cestvrairue@gmail.com.

Our team is here to help!